FAQs
Return Policy
We truly hope you love your purchase! Every item is carefully made and checked with love before it leaves our hands, so please note that all sales are final. We’re only able to offer returns or refunds if your item arrives damaged or defective — and we’ll make it right as quickly as possible.
If Something Isn’t Right
If your order arrives with a flaw or damage, please send us a message within 7 days of delivery at [your email address]. Include your order number and a few photos so we can take care of it for you right away with a replacement or refund.
About Sizing
We know choosing the right size online can be tricky, but unfortunately, we’re not able to accept returns or exchanges for sizing issues or preference changes. We always recommend checking the garment size guide link found on each items page carefully.
Thank You
Your support means the world to us. We put so much heart into every order, and your understanding helps us continue creating the pieces we love to share with you.
Crafted with Care, Made to Last
Every piece we make is created with a focus on quality you can feel. From the choice of the garment to the final print, we pay close attention to every detail to ensure your item looks and feels its best — not just when it arrives, but wash after wash.
We use premium screen printing, a time-tested technique known for its vibrant color, durability, and smooth finish. Unlike heat transfers or vinyl prints that can peel or fade over time, screen printing bonds the ink directly into the fabric. The result is a design that breathes with the material, holds its color beautifully, and stands up to everyday wear.
Every print is carefully pressed, cured, and inspected by hand — because quality isn’t just what we make, it’s how we make it.
Custom Designs
We also specialize in custom screen-printed designs. Whether for corporate projects, special events, or personal creations, we collaborate with clients to produce tailored pieces that meet exact specifications. All custom work receives the same rigorous attention to detail, ensuring a professional, polished result that stands the test of time. If you are part of the Jag Nation, we can even host your sales on this site, so you don't have to worry about managing everything. Contact us at info@alumnigearcollective.com to get started.